Our Product
Our exquisite, artisan Italian linens are designed and woven with care in Cuvio, Italy. Located in the province of Varese in the Lombardy region of northern Italy, Cuvio is known for multigenerational, family-run artisan workshops and stunning natural beauty. Learn more about craftsmanship here.
Our fine textiles are handcrafted for both beauty and long-lasting use. To care for your Mascioni Hotel Collection linens, please visit the specific product page and click on the link titled “Care Instructions.”
Company
Mascioni Hotel Collection is sold exclusively online to discerning clientele worldwide.
Thank you for thinking of Mascioni Hotel Collection. Please email your press or marketing inquiry to concierge@mascionihotelcollection.com.
Orders
Your exclusive discount code may be entered at time of checkout; simply type your code into the “Discount Code” field. Only one discount code may be used per order.
Gilt City Vouchers:
Vouchers purchased through Gilt City function in the same manner as discount codes. Only one voucher may be used per order. Vouchers may not be combined for a greater discount and cannot be used in conjunction with any other offer, promotion, or discount. Vouchers are not valid for prior purchases.
Vouchers must be redeemed in full in one transaction (no change or credit returned) and may not be applied toward tax and shipping.
Because our collections are offered at exclusive values and processed promptly, we’re unable to make changes or cancellations once an order has been placed.
After your order for artisan textiles is placed, you may track its shipment using your order confirmation email. You may also contact our Client Care team.
Yes, we are required to collect sales tax in all states.
Payments
We are pleased to accept all major credit cards and Pay Pal.
Mascioni Hotel Collection does not store any credit card information; therefore, we must charge credit cards at the time of ordering. Your transaction will post to your account within 2-3 business days after your order is placed, depending on your card issuer.
We do not offer gift cards at this time. However, you may purchase Mascioni Hotel Collection linen as a gift by sending them directly to the recipient.
Returns
Our collection is being offered at exclusive values, available only for a limited time. As part of this special offering, all items are Final Sale, and we’re unable to accommodate returns or exchanges.
If you encounter any issues with your items, please email concierge@mascionihotelcollection.com.
Our collection is being offered at exclusive values, available only for a limited time. As part of this special offering, all items are Final Sale, and we’re unable to accommodate returns or exchanges.
If you need any other assistance, please email concierge@mascionihotelcollection.com.
Trade
If you are interested in placing a larger order, please email concierge@mascionihotelcollection.com.
Shipping
Mascioni Hotel Collection ships via UPS.
Ci scusiamo --we're sorry-- but we do not support shipping to multiple addresses. Please create a separate order for each shipping address. Grazie!
No, we are unable to support shipping to PO Boxes.
No, we are unable to support shipping to APO/DPO/FPO.
We offer free standard ground shipping to the contiguous 48 states and the District of Columbia. Estimated delivery is 3-5 business days from time of shipment (processing time varies by order).
If you need your exquisite Italian linens quickly, you may elect to upgrade your order to 1 or 2-day shipping for an additional fee. Expedited shipping charges will be calculated at checkout based on shipping method selected, shipping address and size of order.
To ensure your expedited order ships same day, it must be placed by 11:00am EST Monday-Friday. All orders placed after 11:00 am EST will ship the following business day. We do not ship on Saturday or Sunday. Orders placed on Saturday or Sunday will ship the following Monday.
Note: Expedited orders are guaranteed for business day deliveries only (expedited Friday orders will arrive the following Monday or Tuesday).
We ship to the contiguous 48 states, the District of Columbia, Alaska and Hawaii.
Note: We do not offer free shipping to Alaska and Hawaii. Shipping charges will be calculated at checkout based on shipping method selected, shipping address and size of order.