Our Product
Our exquisite, artisan Italian linens are designed and woven with care in Cuvio, Italy. Located in the province of Varese in the Lombardy region of northern Italy, Cuvio is known for multigenerational, family-run artisan workshops and stunning natural beauty. Learn more about craftsmanship here.
Our fine textiles are handcrafted for both beauty and long-lasting use. To care for your Mascioni Hotel Collection linens, please visit the specific product page and click on the link titled “Care Instructions.”
While we do not provide fabric samples of our artisan linens, Mascioni Hotel Collection is committed to your delight. We offer both a 30 day trial period and free U.S shipping and returns on all purchases.
Company
Mascioni Hotel Collection is sold exclusively online to discerning clientele worldwide.
Thank you for thinking of Mascioni Hotel Collection. Please email your press or marketing inquiry to concierge@mascionihotelcollection.com.
Orders
Your exclusive discount code may be entered at time of checkout; simply type your code into the “Discount Code” field. Thank you for using only one discount code per order.
You may request to change or cancel your order by emailing concierge@mascionihotelcollection.com within 30 minutes of placing your order. Orders that have not yet been processed are eligible to be changed or cancelled. Cancelled orders will be credited back in the original form of payment. If a temporary hold was placed on your credit or debit card, please allow 5-10 business days for the hold to be released by your financial institution.
If your order has already been processed, you may request a return once you receive your package. To start a return or exchange follow this link to Returns & Exchanges or click on the 'Returns & Exchanges' link at the bottom of our website.
After your order for artisan textiles is placed, you may track its shipment using your order confirmation email. You may also contact our Client Care team.
Yes, we are required to collect sales tax in all states.
Payments
We are pleased to accept all major credit cards and Pay Pal.
Mascioni Hotel Collection does not store any credit card information; therefore, we must charge credit cards at the time of ordering. Your transaction will post to your account within 2-3 business days after your order is placed, depending on your card issuer.
We do not offer gift cards at this time. However, you may purchase Mascioni Hotel Collection linen as a gift by sending them directly to the recipient.
Returns
We want you to be 100 percent delighted with your exquisite linens from Cuvio, Italy. If for any reason you are not delighted with any portion of your purchase, you may return your items within 30 days from the date of delivery for a full refund of the purchase price. Please note any original shipping charges are not eligible for refund.
Mascioni Hotel Collection offers free shipping on all returns. To start a return or exchange follow this link to Returns & Exchanges or click on the 'Returns & Exchanges' link at the bottom of our website. Simply enter your order number and shipping zip code to generate your free shipping label. If you need any other assistance, please email concierge@mascionihotelcollection.com.
If you need multiple return shipping labels you must process your returns separately. To begin navigate to Returns & Exchanges and enter your order information. Determine which items are going in the first box and select items accordingly. After you select the items and process your return, click “Download Return Label”.
To obtain an additional label, navigate back to the returns page, repeat the above steps and select the items to be returned in the second box. Once you click “print return label” again a new, unique free return shipping label will be generated. If you need any other assistance email our Client Care team at concierge@mascionihotelcollection.com.
To start a return or exchange follow this link to Returns & Exchanges or click on the 'Returns & Exchanges' link at the bottom of our website.
We are pleased to refund returns in the original form of payment. If a discount was applied to the original purchase the discount will be proportionally applied to the credit. Please note any original shipping charges are not eligible for refund. Depending on your card issuer’s policies, please allow 5-10 business days for processing.
To exchange for a different color: Select the reason code “Color not as expected” and then proceed by selecting “Exchange for something similar”. Follow the prompts to guide you in selecting your new desired color. If you do not see the color you are looking for, it means it is unavailable in that style and color at this time.
Exchanges are not guaranteed, and exchange inventory is not reserved until we receive your return.
To exchange for a different item or size: We are unable to offer direct exchanges for a different item or size. If you wish to exchange for a different item or size, we recommend creating a return and placing a new order to ensure your fine textile order is perfetto. Your refund for your original purchase will be issued to your original form of payment 7-10 days after we receive your return.
To start a return or exchange follow this link to Returns & Exchanges or click on the 'Returns & Exchanges' link at the bottom of our website.
Trade
If you are interested in placing a larger order, please email concierge@mascionihotelcollection.com.
Shipping
Mascioni Hotel Collection ships via UPS.
Ci scusiamo --we're sorry-- but we do not support shipping to multiple addresses. Please create a separate order for each shipping address. Grazie!
No, we are unable to support shipping to PO Boxes.
No, we are unable to support shipping to APO/DPO/FPO.
We offer free standard ground shipping to the contiguous 48 states and the District of Columbia. Estimated delivery is 3-5 business days from time of shipment (processing time varies by order).
If you need your exquisite Italian linens quickly, you may elect to upgrade your order to 1 or 2-day shipping for an additional fee. Expedited shipping charges will be calculated at checkout based on shipping method selected, shipping address and size of order.
To ensure your expedited order ships same day, it must be placed by 11:00am EST Monday-Friday. All orders placed after 11:00 am EST will ship the following business day. We do not ship on Saturday or Sunday. Orders placed on Saturday or Sunday will ship the following Monday.
Note: Expedited orders are guaranteed for business day deliveries only (expedited Friday orders will arrive the following Monday or Tuesday).
We ship to the contiguous 48 states, the District of Columbia, Alaska and Hawaii.
Note: We do not offer free shipping to Alaska and Hawaii. Shipping charges will be calculated at checkout based on shipping method selected, shipping address and size of order.