Terms and Conditions of Sale

These Terms and Conditions of Sale apply to the purchase of products (“Products”) from Mascioni Hotel Collection (“MHC”) through the website (shop.mascionihotelcollection.com) (“the Site”).  The purpose of this Site is for you to learn about STC and also provide you with the ability to purchase certain STC products on-line(“Products”). Please review these Terms carefully. Your use of and access to the Site, as well as the purchase of products (“Products”) through the site shop.mascionihotelcollection.com, are governed by these Terms, as well as all other written terms, notices, guidelines and rules that relate to this Site including but not limited to the Privacy Policy, the SMS Policy, the Cookie Policy and the Terms and Conditions of Service, which collectively form a binding legal agreement between you and STC. If you do not agree to these Terms, your permission to access or use the Site is automatically and immediately revoked.

By purchasing Products from the MHC Site, you agree to these Terms and Conditions of Sale.


To promote events, special offers or products, MHC may distribute promotional codes (“Promo Codes”) that are redeemable towards purchases on www.mascionihotelcollection.com. The Promo Codes are subject to certain exclusions or restrictions that may be determined by MHC in its sole discretion.

  • Only valid Promo Codes will be honored and any Promo Codes supplied or promoted by an unauthorized third party will not be considered valid.
  • Promo Codes may not be combined.
  • Each Promo Code is limited to the use of a single order or item and is void if duplicated.
  • Promo Codes cannot be redeemed for cash or any cash equivalent.
  • In the event of a product return, the original form of payment will be credited less the amount of discounts received using Promo Codes.


If for any reason you decide that you do not want to keep an MHC Product, you may return the Product within 90 days after receipt of the Product. Please review the return policy below.

  • You must return the Product within the first 60 days after receipt of the Product.
  • To initiate the return process contact Customer Care at concierge@mascionihotelcollection.com Include your name, receipt and contact information in the email.
  • We will confirm that you are within the 60-day trial period and send a return shipping label.
  • Once we receive the returned Product we will issue a credit in the amount of the original purchase price (including any discounts that were applied to your order) to your original form of payment (such as credit card account).

Shipping damages or Product lost in shipping must be taken care of with the carrier. Risk of loss and title for products purchased from MHC pass to you upon delivery of such products (by MHC or our manufacturer) to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.


We’re engineers. We get angry if our products do not meet the expectations of our customers. We want our products to work for you. If you believe any of the MHC products that you purchased are defective, please contact us within 72 hours of receiving the Product and we will replace the Product or issue a refund.

Here’s what you need to do: Send us an email at concierge@mascionihotelcollection.com. In your email, attach your receipt, a photo of the defect and a description of the defect. MHC will review and determine how to replace the product or issue a refund.


The price for Products will be displayed on the Site. Prices displayed on the Site do not include taxes. There is no charge for standard shipping. Express shipping is available for a designated fee.

Our website currently uses one or more third parties that you will authorize to process payments. Our third-party payment processors accept payments through various credit cards, PayPal and Google Pay. The complete list of payment options will be detailed on the applicable payment screen at the time of your purchase.

All amounts listed are in U.S. dollars and all monetary transactions on the website take place in U.S. dollars.


By ordering Products through the MHC Site, you agree to the Dispute Resolution process set forth in the Terms and Conditions.